Healthcare

Image of a patient's arm with an IV, lying in a hospital bed with a nurse by their side.

What is the patient experience?

While a concern with how people experience health and illness has long been a topic of interest in Medical Sociology and Anthropology, the emergence of the patient experience alongside quality and safety as a key measure of healthcare services is a more recent phenomenon. Yet despite its increasing prominence, what counts as a patient experience and indeed how these experiences can and should be counted remains up for debate.

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